Frequently asked questions

We offer dog walking, hourly care and overnight care (24 hours). The price for a dog walk is 19 € for one dog, hourly care costs 19 € / starting hour for one dog, and overnight care costs 65 € / night for one dog. You can learn more about our services by clicking here.

All our pet sitters are passionate about spending time with pets. Our sitters have either professionally worked (vets or dog consultants) or owned pets, but not are not necessarily able to have their own pet at the moment. This is one reason why we started Tassuvahti and focus on individual pets during a care, which e.g. dog hotels and daycares have trouble doing since they are taking care of so many pets at a time. We want to spend quality time with each pet we are taking care of. We only take care of pets from one household at a time.

If you use our overnight care service, your dog can freely move around in the sitter’s apartment. For your pet to feel as comfortable as possible, we suggest you take with you your dog’s own toys, bed and food, if your dog is staying at a sitter’s place for a longer time.

The main reason why you should use Tassuvahti instead of dog hotels or daycares is because you also save effort. You can use our dog walk service, for instance. This enables you as a pet owner to not be bound to transport your pet to a specific destination before work or school, since we will take your dog out for a walk during your desired time, from your desired location.

The sooner the better. We do accept bookings on short notice as well, even the same day if we have available sitters. Unfortunately we cannot guarantee that we have free pet sitters on very short notice.

Our online booking system does not accept bookings less than 48 hours from the start of the care. If you have an urgent need for a pet sitter, please contact us via phone, WhatsApp or text message, e-mail or Facebook.

We suggest that you meet with a sitter before you let him / her take care of your pet. By making an early booking you assure that you will have time for a meeting.

If you want to cancel a booking, please contact us directly via e-mail info@tassuvahti.fi with your booking number, or the details of your booking. You can also call us, or send a text message, to the number +358 405 838 505.

We have a 100% refund policy if you cancel your booking 12 hours before the service starts. If you cancel a booking less than 12 hours before the service starts, we refund 50% of the payment. If you cancel a booking less than 1 hour before the service starts, we will charge for the whole care period.

Definitely. If you need someone to take your dog out for a walk regularly, say every Monday, Tuesday and Wednesday, we can sign a “continuous” contract. Then a sitter will take your dog for a walk during the agreed time on a regular basis. You can cancel the contract whenever you want to.

If we sign an irregular continuous care contract, you can always inform the sitter when you need someone to walk your dog on an irregular basis (e.g. by calling or texting). If your sitter is not available at desired time, we will try to find another available sitter for you. If changes occur, we will always ask the customer first.

If we sign either of these contracts, we will always send an invoice by the last day of the month, where we have gathered all walks or other care periods in one invoice.

It is not mandatory to register as a user to purchase pet sitting services, however it can be benefitial if you need Tassuvahti's services often.

If you register on our website, you don’t always have to manually fill in your contact information when booking, because everything will be automatically filled when you are signed in.

You can register by visiting our booking page and by clicking “sign in” in the upper right corner of our booking system.